We’re here to help you get the most out of your new tracking tag. Whether you’re just getting started, looking to add more tags, or need a little troubleshooting guidance, you’ll find answers to the most common questions right here.

If you don’t see what you’re looking for, feel free to reach out to our support team, we’re always happy to help!

Onboarding

Where can I download the app?

How do I get signed in?

What app permissions do I need to allow, and why?

How do I pair my tag with my app?

Using the App

How does it work?

How do I add another tag?

How do I find my tag?

How do I get more tags?

Will my tag be monitored if I completely close the VehicleVault app?

Troubleshooting

Why isn't my tag being found when pairing?

Why isn't my tracking tag location updating?

Can't find my username and password

When will we see features listed as "Coming Soon"