We’re here to help you get the most out of your new tracking tag. Whether you’re just getting started, looking to add more tags, or need a little troubleshooting guidance, you’ll find answers to the most common questions right here.
If you don’t see what you’re looking for, feel free to reach out to our support team, we’re always happy to help!
Onboarding
Where can I download the app?
https://mdd.io/vehiclevault/app
How do I get signed in?
Use your email address as your username and find the temporary password that is included in your VehicleVault welcome email. You’ll use this password to log in for the first time. Search your inbox for a message titled "Welcome to VehicleVault"
What app permissions do I need to allow, and why?
To function properly, VehicleVault needs the following permissions. Without these permissions being accepted, we will be unable to help you find your keys.
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Bluetooth – to detect and communicate with your tracking tag
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Location (Always Allow) – to track your tag’s last known location, especially when the app is in the background
These permissions ensure the app can keep your keys connected and visible at all times. - Camera - to scan the QR code on the tag to add it to your app.
How do I pair my tag with my app?
Using the App
How does it work?
VehicleVault uses Bluetooth to connect your phone with your tracking tag. The app logs the tag’s last known location and allows you to trigger a sound to help you find your keys nearby.
How do I add another tag?
On the main page, click the plus icon by "My Items"
You will walk through the same process that you did with the original tag.
How do I find my tag?
The map will show you a last known location of the tag.
How do I get more tags?
Yes, HubSpot modules are highly customizable. Users can edit the content, styling, and layout of each module to match their branding and design requirements.
Will my tag be monitored if I completely close the VehicleVault app?
Troubleshooting
Why isn't my tag being found when pairing?
Yes, HubSpot modules are highly customizable. Users can edit the content, styling, and layout of each module to match their branding and design requirements.
Why isn't my tracking tag location updating?
Yes, HubSpot modules are highly customizable. Users can edit the content, styling, and layout of each module to match their branding and design requirements.
Can't find my username and password
Yes, HubSpot modules are highly customizable. Users can edit the content, styling, and layout of each module to match their branding and design requirements.
When will we see features listed as "Coming Soon"
Yes, HubSpot modules are highly customizable. Users can edit the content, styling, and layout of each module to match their branding and design requirements.