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Service Workflow · Powered by LocateIQ

A service lane that updates itself.

MDD knows where every vehicle is, so each job advances on its own — exposing the bottlenecks that steal your bay time.

Trusted by the best-run dealerships in the country
Bill Brown Ford Longo Toyota Corwin Toyota Morgan Automotive Penske Automotive Lithia Automotive

Recover 15 minutes per R.O.

Every minute you get back is billable. MDD finds the ones leaking out of your service lane.

Resell lost hours

15 minutes back on every RO. A few thousand ROs a month is hundreds of billable hours — no new bays, no new techs.

~15 min saved per RO

Bottlenecks stop hiding

Automatically measure dwell time in Write-up, Staging, In-Bay, and Service Complete. Confirm test drives happened. Every vehicle's cycle time measured. Any production drops flagged.

40–60% more bay turns

Protect your CSI

MDD knows when a customer has been waiting too long and alerts you so you can do something about it. No one wants to wait 3 hours for an oil change.

Higher loyalty scores

Every vehicle in the lane, every stage, in real time.

MDD Service Workflow dashboard showing every vehicle in the service lane and its current stage in real time

RTLS knows where the car is.

Other tools wait for someone to log that a car left the bay. MDD already knows — so the status is always accurate.

1

Tag at Arrival

Every vehicle and key gets a tracking tag the moment it hits the drive. Nothing for advisors to babysit.

2

Stages Advance

As the car moves from write-up to bay to QC to ready, each step logs itself — nothing to forget, nothing to game.

3

See It at a Glance

The manager's dashboard flags exactly where attention is needed — before the delivery promise breaks.

Reusable placards, not paper hang tags.

Paper hang tags are single-use, easy to lose, and tell you nothing. MDD's durable, color-coded placards clip on at write-up — each with a built-in tracker that reports the exact location of the vehicle and its key in real time. Reuse them for years.

MDD reusable green tracking placard that replaces a paper hang tag
MDD reusable yellow tracking placard
MDD reusable red tracking placard

Color-code by status, lane, or department for an at-a-glance read across the drive.

Store them easily. Grab them in seconds.

Keep your placards on a wall rack, in a cabinet, or at the tire racks — wherever's handy. They store neatly and are quick to grab and clip into a customer's vehicle. And because they replace single-use paper hang tags, dealers save about $500 a month on average.

MDD placards organized on a service-drive wall rack MDD placards stored in a service-drive cabinet MDD placards hung on a tire-storage rack MDD placards organized at the tire racks

Hold a placard in your hand.

We'll mail you a free reusable placard sample — red, yellow, or green — so you can feel the difference from paper.

Get a Free Placard

Corwin Toyota went from 2.5 hours to under 90 minutes.

Express wait times cut in half — and CSI climbed with it.

64%
of customers out within 60 minutes
Corwin Toyota
96%
of services done within 90 minutes
Corwin Toyota
40-60%
increase in bay turns
Corwin Toyota
41 min
saved per repair order
Brandon Honda

A ready car the customer doesn't know about kills CSI.

Because MDD knows the exact moment a unit is ready, your team keeps customers in the loop without remembering to check.

MDD Service Workflow dashboard showing each vehicle's stage and the moment it hits ready
"With this cycle time tool, we know at the 40-minute mark whether we're having an issue with a particular delivery. We can get help there immediately to meet our delivery promise."
Warren Weimer — Service & Parts Director, Corwin Toyota

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Questions service directors ask about cycle time.

How can a dealership reduce service lane cycle time?
By making the workflow advance automatically as the vehicle physically moves, instead of waiting for someone to update a screen. MDD Service Workflow is powered by LocateIQ, so each stage updates when the car moves. Corwin Toyota went from 2.5-hour express waits to 64% of customers out in under 60 minutes.
How is this different from other service workflow tools?
Other tools rely on someone remembering to log that a car left the bay, and they often do not. Because MDD knows where the car physically is, the workflow advances on its own — so the dashboard is actually accurate.
How much time does it save per repair order?
Brandon Honda shaved 41 minutes per repair order. Longo Toyota saves about 15 minutes per RO.
Does it help CSI scores?
Yes. Faster, more predictable delivery and better communication lifted Corwin Toyota loyalty and CSI. With cycle-time alerts, the team knows at the 40-minute mark if a job is running long and can step in to keep the delivery promise.
Does it increase bay turns?
Corwin Toyota saw a 40 to 60% increase in bay turns after adding MDD Service Workflow.
Does it work with our DMS?
Yes. MDD integrates with Reynolds and Reynolds, CDK, and other major DMS platforms.
What does Service Workflow cost?
Pricing depends on your store volume and configuration. Schedule a 15-minute demo for a custom quote.

Resell the hours you're already losing.

See how LocateIQ-powered Service Workflow cuts cycle time, lifts bay turns, and protects CSI — measured, not guessed.